Absolutely! If you received a physical gift card and you want to use it online, you will need to exchange the funds on the card for an online code. You can do that here.
Once you've received your code, you can proceed to checkout on our website, using the code in the discount/promo field. Please give us a call if you're having any trouble.
Have a peek at the size guide on the product page. It will help you read the measurements of the frame to understand how it may fit on your face. Our product descriptions also often include a suggested face shape for particular frames.
If you’d like to chat with us regarding your online order, or visitng us in store, please call us at +1 833-733-8587 and follow the prompts for customer service, or our retail store locations. You can also email us at firstname.lastname@example.org.
Shipping is free within Canada on orders over $250. For orders under $250 in Canada, shipping is $10. Shipping to the USA is free on orders over $400. For orders under $400, shipping is $25 for standard shipping and $50 for express to the USA. For shipping outside of Canada and the USA your shipping cost will be calculated at checkout.
All of our glasses are carefully inspected before they are shipped to you. We also do our best to ensure your glasses are properly wrapped and packaged to ensure no damage occurs while in transit. If you notice any damage on your glasses when they arrive, please notify us within 48 hours of receipt. You can call our customer service team at +1 833-733-8587 or email us at email@example.com. After 48 hours, we will assume the damage occurred from user wear.
We accept returns and exchanges within 14 days from the date you receive your order (sale items excluded) on all glasses and sunglasses purchased online. Any item being returned or exchanged must be in original, unworn condition, and include all original packaging. To initiate a return or exchange please call us at +1 833-733-8587 or email firstname.lastname@example.org with your order number in the subject line, along with your request, ex. Subject: Return Order #1234. We will provide you with a pre-paid return shipping label (Canada ONLY). If you are located outside of Canada, you will be responsible for the return shipping cost. Please return using a shipping method that provides both a tracking number and insurance as we are not responsible for lost return shipments. Please note there is a $25 restocking fee on every returned or exchanged item. Refunds, less the restocking fee, will be issued to the original method of payment once the item has been received and inspected. All sale items are final sale, and no refunds or exchanges will be allowed.
Standard manufacturing warranties for product faults apply to all products.
Once you’ve purchased your new glasses, you'll see a pop-up to book a virtual appointment. Please go ahead and book an appointment with one of our Opticians, and we can chat about adding that script to your glasses.